#Moving <set color="#0094ff">to a healthy future</set>
<br/>
Enabling Healthy Futures through a dual-reporting strategy that showcases Walgreens Boots Alliance’s sustainability impact and builds stakeholder trust.

Walgreens Boots Alliance

large_img-wba-hero-1920x1080.jpg

medium_img-wba-hero-1920x1080.jpg

small_img-wba-hero-1920x1080.jpg

thumbnail_img-wba-hero-1920x1080.jpg

<br>
##### In brief
Walgreens Boots Alliance (WBA) is a global leader in retail and wholesale pharmacy, operating approximately 12,500 locations across eight countries. Its purpose is to enable healthy futures by expanding healthcare access, reducing inequalities, and creating a safe, inclusive workforce. WBA’s diverse operations allow it to support millions of customers and patients daily. 

The work WBA does is deeply integrated with its sustainability goals, from responsible sourcing and reducing emissions to significant community investment, totalling over $409 million since fiscal 2016. Despite its scale and impact, WBA approached us to help solve a dual challenge: how to emotively connect with people by showcasing its real-world impact and how to deliver structured ESG data that informs investors and regulators. We worked with the WBA team to develop a new disclosure strategy, resulting in a distinct two-report solution that articulates their purpose and impact with clarity and credibility.

##### What we did
In 2024, WBA needed a disclosure strategy that could meet evolving stakeholder expectations. We partnered with WBA to create a comprehensive reporting suite that balances resonant storytelling with technical transparency. Our approach was structured in four phases: Ideation and ambition setting, Framework development and socialisation, Report design and production, and Dissemination. 

A key focus of the 2024 suite was the creation of two separate reports: the Impact Report and the Technical ESG Report.  

The Impact Report serves to showcase WBA’s external impacts on people and the planet through an accessible, inspiring, and conversational tone. It uses visually rich, storytelling-driven design to highlight human stories and personalise WBA’s sustainability efforts, making the content engaging for customers, employees, community partners, and NGOs. This report brings to life key achievements, such as the more than 5 million products collected through the ‘Recycle at Boots’ program. 

The Technical ESG Report is designed to build trust with investors, regulators, ESG analysts, and supply chain partners. Its purpose is to present robust, data-driven disclosures aligned with global standards and demonstrate WBA’s risk management and compliance efforts. With a formal, precise, and authoritative tone, the report features a structured, compliance-driven design with clear tables and charts to ensure transparency. A core component is the visualisation of WBA’s double materiality assessment, which identifies ESG topics from both financial and impact perspectives, a crucial element for data-driven decision-making. 

Reflecting its commitment to transparency, the reporting suite clearly outlines WBA’s value chain, from responsible sourcing with suppliers to responsible use and disposal programs for customers. We demonstrated how end-to-end processes create measurable benefits, highlighting initiatives like using RSPO-certified palm oil and partnerships with Vitamin Angels and Macmillan Cancer Support. 

The suite features a revitalised approach to data presentation. The Impact Report’s “Fiscal 2024 Highlights” provides a snapshot of the most impactful achievements, including the $409 million donated to communities since fiscal 2016 and the 9.2 million vaccinations administered. The Technical ESG Report details corporate giving, showing a breakdown of contributions: 54% to social welfare and 35% to health. This ensures the reports not only meet evolving ESG expectations but also resonate with their specific audiences, powerfully demonstrating how WBA is enabling healthy futures. 

Walgreens Boots Alliance’s (WBA) purpose is to enable healthy futures for people, the planet, and its stakeholders. For ten years, WBA has reported on its ESG impacts, but faced the challenge of showcasing its real-world impact in an emotive way while also providing the structured data required by investors and regulators. We partnered with WBA to develop a new disclosure strategy that balances powerful, human-centric storytelling with robust, technical reporting. 

Image - full width

Image - half width

Stats - 1/4 width

vaccinations administered

9.2m

Image - 1/4 width

Text - 1/4 width

Space - 1/4 width

Video - half width

Spacer - 1/4 width

Image - 3/4 width

Text - quarter width

Spacer - 3/4 width

text - 1/4 width

Video - 3/4 width

Video - full width

Image - half width 

Quote - half

Chief Operating Officer, Chair of ESG Committee, Walgreens Boots Alliance

Video - 1/4 width

Design Bridge and Partners enables Healthy Futures through a dual-reporting strategy that showcases Walgreens Boots Alliance’s sustainability impact and builds stakeholder trust. 

Design Bridge and Partners | WBA Corporate & Sustainability Reporting

Superunion and Design Bridge come together to create Design Bridge and Partners. Redefining what design is and what design can do for brands, businesses, people and the planet. We are a revolutionary design partnership.

Design Bridge and Superunion come together to create Design Bridge and Partners. Redefining what design is and what design can do for brands, businesses, people and the planet. We are a revolutionary design partnership.

Menu

Walgreens Boots Alliance

Moving to a healthy future